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YOUR RESERVATION – To protect our property owners, we ask that you carefully read the following Terms and Conditions of your Holiday Booking.

DEPOSIT POLICY – The first night’s deposit of the total is required at the time of booking. The guest’s credit card will be charged at the time of booking. The outstanding balance of the accommodation is due prior to arrival.

All bookings must be paid in full by arrival. Visa or Mastercard are accepted.

More than 7 days prior to arrival – a refund will be given minus bank fees and charges.
Less than 7 days prior to arrival – full loss of the deposit paid.
No-show booking – full loss of tariff paid.
If you elect to vacate the property prior to your checkout date, there will be no refund of any unused portion of your tariff.

OWNER CANCELLATIONS – If Regency on the Beach should need to cancel your booking due to a property being sold or removed from our management pool by the owner in accordance with their management agreement, or for any other reason, a full refund is applicable. Alternative and comparable accommodation will be offered depending on availability. In these circumstances, Regency on the Beach will endeavour to provide as much notice as possible to our guest/s.

KEY COLLECTION – Keys will not be available to collect unless the booking has been paid in full.

If you paid for your accommodation using a credit card, the credit card details must match those provided on your online booking. Keys will not be issued unless this information has been completed prior to arrival.

The guest collecting the keys must be the person whose details are registered. They will also need to show a photo ID and the credit card provided upon check-in.

MINORS – No guest under the age of 18 will be permitted to occupy holiday properties unless accompanied by a parent or guardian.
Schoolies bookings cannot be accepted as we do not have the policies, procedures and/or resources to accommodate these bookings.

KEYS – Guests must not break in or attempt to break into the premises when locked out. If keys are lost or stolen, a minimum fee of $220 will be charged to the guest directly.

LOCK OUT – If you are locked out during office hours, please contact the office. If it is after hours, contact the provided emergency number. We do not guarantee that a staff member will be able to assist you after hours and a call-out fee will apply.

CHECK-IN & CHECK-OUT TIMES – We will endeavour to have your holiday property available from 2:00 pm (Qld time) on your day of arrival. Check Out time is 10:00 am (Qld time) on the date of your departure.

– Remove all garbage from the property and place it in outside garbage bins
– Wash and dry dishes/ empty dishwasher and return to appropriate drawers or cupboards
– Leave the property in a clean and tidy state
– Remove and dispose of all food items in the fridge or cupboards and dispose of them in outside garbage bins
– Close and lock all doors and windows

Failure to do so may incur additional charges which will be charged accordingly

SMOKING – Government regulations do not allow for smoking in any of the common areas of buildings e.g., stairwells, lifts, garages, pools, or garden areas.  Smoking is NOT permitted inside your property. Please note that some properties are strictly NO SMOKING PROPERTIES.

BUILDING SMOKE ALARMS – Please be advised that if you are responsible for setting off the smoke alarm/s within a building complex either in corridors, lobbies, foyers or common areas and the fire brigade has responded to this emergency alarm, you will incur a charge for this call out. The QFES charges for attendance at unwanted alarms to encourage building owners or occupiers to be continually proactive in managing fire alarm systems. They are empowered to do so under the Fire and Emergency Services Act 1990 Part 11 Charges for services.

INAPPROPRIATE BEHAVIOUR (The No Excessive Noise Policy) – Many of our properties are in residential areas or if in a complex have permanent residents residing. Excess noise, inappropriate language or behaviour that is threatening or unacceptable will not be tolerated. Guests who are behaving inappropriately will be asked to leave the property and no monies will be refunded to the guest.

In addition, we ask that children in your group refrain from playing in hallways or driveways or running around pool areas which could be dangerous for them and disturbing other residents or holidaymakers.

PERSONAL BELONGINGS – We cannot accept responsibility for personal property such as cameras etc. that are left unattended in your holiday accommodation. When visiting beaches and picnic areas, we suggest that you lock your vehicle and make sure that valuables are out of sight. By showing care in these simple steps, you will make sure possible stressful situations do not arise.

It is also the guest’s responsibility to organise postage or a courier to receive their belongings back at their own cost.

REPAIRS & MAINTENANCE – If a guest reports a maintenance issue and a tradesperson or Regency on the Beach representative attends to find the issue is a user error (i.e., using an incorrect key in the door lock, using incorrect TV remote, appliance not plugged in at wall) a call out fee will apply.

WI-FI – Properties are advertised with Wi-Fi provided. Due to circumstances outside our control, we cannot always guarantee that the Wi-Fi will be working. We will endeavour to resolve any issues as quickly as possible, however, there may be occasions where an issue cannot be rectified during your stay.

DAMAGES & BREAKAGES – All damages, breakages or losses to the property, furniture and furnishings are to be reported to the agent and paid for by the guest immediately. Should you discover a fault or breakage when you arrive, please advise us within 2 hours or we will consider this the responsibility of the current guest and charge accordingly.

SITUATIONS THAT MAY AFFECT YOUR RESERVATION – At times situations arise over which we have no control which may affect your reservation.

Construction – the Gold Coast is currently experiencing a construction boom and there are a few construction sites located near us. As this is completely out of our control, we are unable to provide any compensation due to construction noise that may take place during your proposed stay, however, we will endeavour to keep you informed of any nearby construction sites as we are made aware of them.  If you have any concerns, then please do not hesitate to contact us upon making your reservation.

COVID RULES AND RESTRICTIONS – If your booking is directly affected by COVID-19 when a ‘Federal’ order or a ‘State’ order is in place that prohibits a guest from transit between their state of origin and the resort as a direct impact associated with the COVID-19 pandemic the resort will allow cancellations without penalty if contact is made prior to arrival date.

Any deposits or payments we have received we are allowing to hold or transfer your deposit: You will have the flexibility to transfer your full deposit to any booking you make up to 12 months from your cancellation date. Prices are in accordance with the relevant tariffs when nominating your new booking dates.

1483 - 1489 Gold Coast Hwy, Palm Beach, QLD 4221
Phone: (07) 5520 9888 Fax: (07) 5520 9889


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